Privacy Policy

1. Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

• Basic contact details: Your name, billing address, shipping address, and email address.
• Phone Number: We collect your mobile phone number strictly for delivery purposes. We do not use your phone number for SMS marketing.
• Order information: Details regarding the products you buy and transaction history.
• Account information: Your username and password (if you create an account).

Information Collected Automatically (Cookies)

When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. These cookies are strictly necessary to allow the website to function correctly and for you to place orders securely.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

• Fulfillment: Processing your payment, fulfilling your order, and arranging for shipping to your South African address.
• Delivery Communication: Sharing your mobile number with our courier partners solely to ensure they can contact you regarding the delivery of your package.
• Email Communication: Sending you order confirmations, invoices, and updates. If you have opted in, we may send you news about running clubs, new cap releases, or special offers via email.
• Security: Screening for potential risk or fraud.

Note on Mobile Marketing: We respect your peace and quiet. We do not engage in SMS/text message marketing. Your phone number is collected solely to facilitate the successful delivery of your order by our courier partners.

3. Minors and Children

Our Site is intended for a general audience, including running clubs and families. However, strictly speaking, you must be 18 years or older (or have the consent of a parent/guardian) to make a valid purchase online in South Africa. While our products are suitable for various ages, we do not knowingly collect personal information from children under the age of 18 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us to request deletion.

4. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described below:

• Payment Processors: We use Yoco to process payments securely. We do not store your credit card details on our servers; this data is processed directly by Yoco in accordance with their security standards.
• Logistics Partners: We share your name, delivery address, and phone number with PUDO and The Courier Guy to facilitate the delivery of your order.
• IT Service Providers: We may share data with our web hosting and IT support providers to ensure our website remains secure and operational.
• Legal Compliance: We may disclose your information to comply with applicable South African laws and regulations, such as responding to a subpoena, search warrant, or other lawful request for information we receive.

5. International Transfer of Information

Depending on where our hosting servers are located, your personal information may be processed on servers located outside of South Africa. We ensure that any such transfer complies with Section 72 of POPIA. This means we only use hosting providers and services that offer an adequate level of protection for your data that is substantially similar to the protections provided under South African law.

6. Retention of Data

When you place an order through the Site, we will retain your Personal Information for our records to comply with tax and accounting laws (such as SARS requirements) unless and until you ask us to erase this information.

7. Your Rights Under POPIA

As a resident of South Africa, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a record of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct or update any of your personal information that is inaccurate, irrelevant, or out of date.
• Right to Deletion: You have the right to request that we delete your personal information (subject to our legal obligation to keep tax records).
• Right to Object: You may object to the processing of your personal information in certain circumstances.

If you would like to exercise these rights, please contact our Information Officer at stefan@igaloo.co.za.

8. Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us & Complaints

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at stefan@igaloo.co.za or by mail using the details provided below:

Igaloo
The Village
Hazelwood
Pretoria, 0181
South Africa

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Information Regulator of South Africa:

Website: https://inforegulator.org.za/

Email: POPIAComplaints@inforegulator.org.za